Ombudsman

YOUR VOICE-YOUR ADVOCATE-YOUR OMBUDSMAN

The North Carolina Regional Long-Term Care Ombudsman Program’s
mission is to protect residents’ rights and improve the quality of care
and life for residents in long term care facilities.

The Long-Term Care Ombudsman Program’s mandated
responsibilities from the Older Americans Act are to:

 Advocate for Residents
 Investigate Concerns
 Mediate Disputes
 Provide Information about Long Term Care
 Promote Elder Abuse Awareness
 Monitor Long Term Care Facilities
 Educate the Public
 Manage the Community Advisory Committee Volunteers

We provide guidance and advocacy services that assist residents in
protecting their health, safety, welfare, and residents’ rights. The
program provides information to citizens about the long-term care
system as well as assistance accessing services.

The Ombudsman Program stands with long-term care facility
residents and their families to ensure that their concerns are heard
and addressed. Ombudsmen advocate on behalf of long-term care
facility residents to uphold their rights and address quality of care and
quality of life issues through information, education, and mediation.

Ombudsmen work to educate the public, residents, family members
and facility staff regarding long-term care issues and elder abuse
prevention, detection, and reporting requirements.

Contact an Ombudsman: